Terms & conditions
By continuing to browse and use our website you are agreeing to comply with and be bound by the following terms and conditions
The terms of sale are subject to the law of England and Wales and references to your statutory rights are those that relate to England and Wales.
Cancellations and Returns
It is your responsibility to read our Refunds and returns policy.
Intellectual Property, Copyright & Trademarks
All rights, including copyright, in the content of the Glassjacks web pages is protected by copyright, trademark and other intellectual property laws under national laws and international treaties..
It is your responsibility to read the information below and navigate around our website to acknowledge that you are happy with cookies being used to improve the performance of the site and your shopping experience.
In order to fulfil your order we collect the following personal information :
- Billing address and Delivery address
- Email address and telephone number
- Credit/ debit card verification details
All credit and debit card orders are processed securely by the Sagepay payment gateway. The card details are encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
This personal information is only provided to third parties who provide services to us in delivering your order or in the case of the credit card details to our secure payment gateway service provider ( Sagepay) to validate card authenticity.
We do not provide any personal information to any other businesses.
We save non personal data in an anonymous form to help us improve our site and to improve our customer service levels.
We have a duty of care to safeguard any personal information you provide to us and specifically with regard to card transaction we are audited regularly to ensure all our processes our compliant.
Despatch and Delivery Details
UK Mainland Delivery
We aim to despatch your order within 2-3 working days. If your order is urgent, please email us: firstname.lastname@example.org and we will endeavour to meet your requirements.
Non UK Mainland Delivery (Incl. Highlands / Islands)
Northern Ireland, Ireland, Channel Islands & Other Islands - please email us: email@example.com for a shipping quotation. Please allow up to 5 working days for delivery.
All parcel deliveries are made by our couriers Parcelforce or Interlink. Deliveries are made between 08:30 - 16:00 Monday to Friday. Ideally your order should be consigned to a 'manned' address, where our courier can obtain a signature on delivery. The courier may deliver to a neighbour or leave in a safe place. Unfortunately we are unable to provide a specific delivery time for your order.
Unfortunately collections from our office premises are not possible. Our office is separate from our warehouse, so we are unable to offer a collection service.
Please email us: info@glassjacks to discuss an international delivery.